Terms and Conditions

01General Overview

Super Win (hereinafter referred to as the "Platform", "we", or "Site") is an online gaming and entertainment platform based in Bangladesh. These Terms & Conditions apply to all users of Super Win (hereinafter referred to as "members" or "you").

By registering on Super Win or using the platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any of these terms, please refrain from using Super Win.

Super Win may update these Terms & Conditions from time to time. Continued use of the platform after any changes are made will be considered acceptance of the updated terms.

02Eligibility & Age Restriction

To register an account and play on Super Win, you must meet the following eligibility requirements:

• You must be at least 18 years years of age.
• You must be legally eligible to participate in online gaming.
• You must ensure that you are not accessing the platform from a prohibited country or region.
• All information provided during account registration must be truthful and accurate.

Super Win may request documentation for age or identity verification at any time. Your account may be restricted until the verification process is complete.

03Account Registration & Management

To register on Super Win, you must provide accurate and complete information. Each individual may only hold one account. Operating multiple accounts may result in all accounts being terminated.

• Keeping your account password confidential is your responsibility.
• If you suspect unauthorized access to your account, contact our support team immediately.
• You may not allow any third party to access or use your account.
• Providing false information during registration will result in account termination.

04Deposits & Withdrawals

Super Win supports deposits and withdrawals via popular mobile banking methods including bKash, Nagad, and Rocket. The following terms apply to all deposit and withdrawal transactions:

• A minimum deposit amount applies — please check the payments section of the platform for the specific amount.
• Identity verification is required before any withdrawal can be processed.
• Withdrawals will only be sent to the mobile number used to register the account.
• If a suspicious transaction is detected, super win may place a hold on withdrawals until the investigation is complete.
• Withdrawals will not be processed until bonus wagering requirements are completed.

If you experience any issue with a transaction, contact our customer support immediately. Super Win maintains records of all transactions and is ready to assist in resolving any disputes.

05Bonuses & Promotional Offers

Super Win regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which must be read before accepting.

• Welcome Bonus: Applicable to new members on their first deposit. Specific wagering requirements must be met.
• Reload Bonus: Applicable on selected days or special occasions.
• Cashback Offer: Applicable at a set rate on net losses over a defined period.
• Referral Bonus: Refer a friend and both of you will be rewarded — specific terms apply.

Super Win reserves the right to modify, suspend, or cancel any bonus offer at any time. For any bonus-related queries, our support team is always available to help.

06Gaming Rules

All games on Super Win are conducted fairly and transparently. Our games use internationally certified Random Number Generator (RNG) technology, ensuring every outcome is completely unbiased.

• There is no way to alter or manipulate game outcomes.
• Super Win reserves the right to void any payout that appears abnormal due to a technical error.
• If your internet connection is lost during a game, the game state will be saved on the server.
• In the event of a dispute over a game outcome, server logs will be considered the final and definitive evidence.

07Prohibited Activities

The following activities are strictly prohibited on Super Win. Violations may result in account termination and forfeiture of all funds:

• Creating or operating multiple accounts.
• Money laundering or any other illegal financial activity.
• Attempting to gain an unfair advantage through hacking, bots, or third-party software.
• Fraudulent dealings or collusion with other members.
• Filing a chargeback or false complaint against the platform.
• Operating an account using another person's identity.

08Account Suspension & Closure

Super Win reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to cooperate with the verification process.
• Extended inactivity (generally more than 12 months).
• A court order or request from a legal authority.

You may also close your account at any time by contacting our support team. For more information on self-exclusion options, please visit our Responsible Gaming page.

09Responsible Gaming

Super Win believes gaming is a form of entertainment — not a source of income or a way to solve financial problems. We actively promote responsible gaming and provide support to help prevent addiction.

• You can set daily, weekly, or monthly deposit limits at any time.
• You can use the self-exclusion feature to take a break from the platform for a set period of time.
• Our support team can provide you with information on professional assistance organizations.

To learn more about responsible gaming, visit our Responsible Gaming page.

10Changes to Terms & Conditions & Contact

Super Win may update these Terms & Conditions at any time. Members will be notified of major changes via email or platform notification. Minor changes may take effect without prior notice.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend checking this page regularly.